Failed Debits/Credit/Token/Unsuccessful Transaction Payments

Modified on Wed, 5 Oct, 2022 at 3:36 PM

How to Resolve Your Failed Transactions!


Do you Have a Failed Transaction ? We do Apologize........

In the case of experiencing an unsuccessful transaction, we sincerely apologize for the inconvenience and are working to ensure your funds or service items such as bank money transfers, tokens, airtime recharge, dstv, gotv transactions are made successful or reversed as required depending on the case at hand. To proceed kindly follow the instructions below for resolution!

  • To help in resolving your failed transaction on Fets, please share your transaction reference number with details of Value, Date, transaction type, wallet number, Name of bank, Source where applicable to help our support team to resolve as quickly as possible.

  • Option 2;Access our customer support portal at, create your user account and raise a ticket, filling the service, product and account type spaces and filling in the transaction details.

  • Option 3;Call our contact center number 016312360 to speak to an agent for assistance with resolving your transaction errors.

We are working 24 hours to ensure your transactions are received as intended. Thank you in appreciation.

Click this link to raise a ticket

Click here link to raise a ticket

Click this link to raise a ticket

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