fetswallet ATM withdrawal

Modified on Wed, 5 Oct, 2022 at 3:35 PM

HOW TO WITHDRAW CASH USING FETS TERMINAL

To withdraw cash on any ATM in Nigeria, visit any active ATM with your fetswallet account details. You must have used the steps below before heading to the ATM.

Visit the closest agent to you with your bank card.
Inform the agent of the transaction type required.
The agent selects service and collects your bank card
The agent allows you to provide your bank pin which should be inputted privately by the card's owner
The agent initiates the transactions
A receipt will be generated for the transaction
After completion of the transaction, the bank card will be returned
The transaction receipt will be issued and the cash withdrawn will be given to you.

Do you Have a Failed Transaction? We do Apologize........

In the case of experiencing an unsuccessful transaction, we are working to ensure your funds or service items such as bank money transfers, tokens, airtime recharge, DStv, GoTv transactions are made successful or reversed as required depending on the case at hand. To proceed kindly follow the instructions below for resolution!

To help in resolving your failed transaction on Fets, please share your transaction reference number with details of Value, Date, transaction type, wallet number, Name of bank, and Source where applicable to help our support team to resolve as quickly as possible.

Option 1; Send an email to customercare@fetswallet.com with details of the transaction as highlighted above

Option 2; Access our customer support portal at fetswallet.freshdesk.com/support/tickets/new, create your user account and raise a ticket, filling the service, product, and account type spaces and filling in the transaction details as highlighted above.

Option 3;Call our contact center number 016312360 to speak to an agent for assistance with resolving your transaction errors.

We are working 24 hours to ensure your transactions are received as intended. Thank you in appreciation.