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My wallet was debited but the Money that debited did not reflect on the account been sent to.

I'm Agbeniyi Oluwaseun..... Good evening sir/ma. A particular amount was debited in my wallet when I was trying to transfer from wallet to my bank. Although the money was sent to my own bank account whereby in my statement I got a reversal that the money was not gotten in my wallet & yet it has not added to my fetswallet. This is not the first time.
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Good morning sir/ma am ademowo imoleayo. I made a transaction of #29,900 from ATM to wallet two weeks ago and my wallet was not credited. Another one again last week Friday #15,000 and have pushed severally my money is not in my wallet.please kindly help me because am out of cash I just started using the POS
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