Fets Support Portal

I work 13300 on my machine this morning am not seeing the money it show approved but the money is not showing

I made a transaction of 2100 on 5th of october, it was approved but it diidnt drop into my wallet... pls help

Ref:7JJ11HYPJZ,that is the Ref number of the 14400 I transfered to my gtbank account from my wallet up till now I did not see that money in my bank account and have been debited.This happen on the 19th of October 2020

My machine is fund of not dropping all transactions into my wallet. I need assistance please

Please help me upgrade I find it difficult.