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Cash debited but no token received

I paid my IBEDC electricity bill through your platform.I didn't receive any token

9 people have this problem

I withdraw money on 07/07/2021 often now it didn't drop
Didn't see my token pls
I transferred money from my wallet to bank and cash debited but has not dropped on my bank nor reversed back since yesterday 5/8/2021

 I paid my IBEDC electricity bill through your platform.I didn't receive any token in my inbox.

Hello good morning, I paid my IBEDC electricity bill through on platform but I didn't receive any token in my inbox.
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