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Card debited but didnt receive token

I paid my IBEDC electricity bill through your platform.I didn't receive any token

8 people have this problem

Money is successful and is not add to my wallet date 28/8/2020 time 8:38 amount #5,500

Card debited but token not received.

I was highly disappointed such things could happen in this period, that you can just remove our money and still not giving us the service. On 6/6/2020 I use my Access ATM to make the payment and till this morning nothing as been heard.
I got debited while trying to purchase power from IBEDC. Unfortunately, I was debited but payment wasn't successful. Kindly help resolve this issue.
Card debited and wasnt sent token number
I made a transfer from my bank account to my FETs wallet, I was debited by my bank but not credited by fets. Pls kindly do the needful.
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