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Card debited but didnt receive token

I paid my IBEDC electricity bill through your platform.I didn't receive any token

4 people have this problem

Card debited but token not received.

I was highly disappointed such things could happen in this period, that you can just remove our money and still not giving us the service. On 6/6/2020 I use my Access ATM to make the payment and till this morning nothing as been heard.
Card debited and wasnt sent token number
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