I paid into my meter account using fetswallet platform, but the transaction failed and I was s debited kindly assist to credit my wallet back .
4 people have this problem
6 months ago
On the 27th of February, 2020, I tried to recharge my prepaid metre online via the FETS platform. However, my account was debited but the metre was not credited.
I immediately informed the IBEDC customer care service, and I was told that a reversal will be effected as it is not possible to recharge an old metre online, but up till now, no reversal has been done.
Attached is a screenshot of the response I got .