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Unable to get token for subscription of ibedc

I made subscription of 500 for my ibedc prepaid number 68000004066, my account was debit after successful, by can't receive the token for about 2hrs now.

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I made payment to my wallet with the aim to recharge my prepaid meter, but was stocked as the system request for PIN, the one sent to me was not accepted by the application. This needs urgent attention because there is no network in your office in Lafenwa Itele for the past 3 days. This site needs to be upgraded. Rgds Makinde
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